1. Policy Overview
This Refund Policy explains how refund, replacement, cancellation, and return requests are handled for products and services purchased from Gurukrupa Surgicals. As we deal with healthcare, wellness, surgical, and medical products, every request is reviewed carefully based on product condition, safety standards, order terms, and applicable business policies.
Important: Medical, surgical, hygiene-sensitive, and sealed healthcare products may not be eligible for return once opened, used, damaged, or tampered with.
2. Eligible Cases for Refund or Replacement
A refund or replacement request may be considered in the following situations:
- Wrong product delivered.
- Damaged product received during delivery.
- Defective product received.
- Expired product delivered.
- Product missing from confirmed order package.
- Order cancelled before dispatch, subject to approval.
3. Non-Refundable Products
Due to health, safety, and hygiene reasons, certain products may not be eligible for refund or return, including:
- Opened or used medical/surgical products.
- Products with broken seal or damaged packaging.
- Personal care or hygiene-sensitive healthcare products.
- Products damaged due to customer handling.
- Products purchased under special discount, clearance, or final sale offers.
- Products returned without invoice, order proof, or approval.
4. Return Request Timeline
Customers should raise a refund or replacement request within 24 to 48 hours of receiving the product. Requests received after this period may not be accepted unless approved by our support team.
Required Information
- Order number or invoice copy.
- Customer name and contact number.
- Clear photos or video of the damaged/wrong product.
- Reason for refund or replacement request.
5. Refund Approval Process
Once your request is received, our team will verify the issue and check product eligibility. Approval depends on order details, product type, condition of packaging, delivery proof, and submitted evidence.
If the request is approved, we may provide one of the following solutions:
- Product replacement.
- Store credit for future purchase.
- Partial refund, where applicable.
- Full refund, only for eligible approved cases.
6. Refund Processing Time
Approved refunds are generally processed within 7 to 10 working days after verification and approval. The actual time may depend on the payment method, bank process, or payment gateway timeline.
7. Order Cancellation Policy
Cancellation requests can be accepted only before the order is dispatched. Once an order is packed, shipped, or handed over to the delivery partner, cancellation may not be possible.
For bulk, customized, special procurement, or pre-order products, cancellation terms may differ and will be decided as per the agreed quotation or invoice terms.
8. Shipping Charges
Shipping, handling, packaging, and logistics charges may be non-refundable unless the issue is caused by wrong, defective, or damaged product delivery from our side.
9. Bulk Orders & B2B Purchases
For hospitals, clinics, pharmacies, distributors, wholesalers, and institutional buyers, refund and replacement terms will be handled as per the purchase order, quotation, invoice, and mutual business agreement.
10. Contact for Refund Support
For refund, replacement, or cancellation support, please contact our team with your order details.
- Company: Gurukrupa Surgicals
- Email: meetmaheshwari56@gmail.com
- Phone: 9265881162
- Address: [Your Business Address]
Need Help With Your Order?
Our support team is ready to help you with product-related concerns, replacement requests, and refund guidance.
Contact Support